Calabrio have announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre ...

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer (CEO), effective immediately. Rhodes succeeds ...

"I think what gets punished are the smaller businesses that have to keep up with return policies at the big-box stores," said Dave Hoekstra with Calabrio, a customer-contact firm in Minneapolis.

KKR also previously invested in cloud storage provider GoDaddy, ERP software developer Epicor Software, and customer experience intelligence company Calabrio.

SuccessKPI was named to the top 5 WEM leaders alongside other established solution players including Calabrio, NICE and Verint. "Workforce engagement management in 2024 is all about deploying ...

Oct. 3, 2024 — Scientists were recently surprised to find that the natural community of zooplankton -- tiny, aquatic animals known to graze on bacteria -- present in freshwater and saltwater do ...

Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...

New ISG Buyers Guides predict half of new contact center platforms will be based on data and insights rather than voice ...

Oct. 15, 2024 — Distinct immune 'signatures' in patients who develop adverse events while taking immunotherapy for cancer may help oncologists identify patients at risk and treat them early to ...