In the world of customer service, innovation isn't limited to technology— it's also reshaping how businesses pay for the ...

One of the agents dealing with the ensuing customer tirades was a rookie. But not a human one. Prior to the debacle, Sonos ...

Jones, has stated that exceptional customer service is crucial for businesses to thrive. According to a statement, Wemi-Jones ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block ...

Beyond its educational applications, AI has potential to improve significantly the customer-serive experience of colleges, an ...

Experience is everything. Effective customer service recovery turns negative moments into trust-building opportunities for ...

An Applebee’s customer started an uproar in his TikTok comments after impersonating the restaurant chain’s CEO to a server ...

The 2024 Customer Service Week at 9mobile was an eventful and inspiring celebration, driven by the theme “Above and Beyond.” ...

Two days after the Lane Transit District (LTD) delivered its inaugural State of the District address, the transit district's ...

Artificial intelligence-powered customer service startups Decagon AI Inc. and Neuron7 Inc. both announced big funding rounds today, with the former closing on a hefty $65 million investment, and the ...

Intercom’s cofounder said there wasn’t a “gotcha” moment, but Claude outperformed ChatGPT on its “Torture Test.” ...

First City Monument Bank (FCMB) Executive Management, led by the Managing Director, Mrs. Yemisi Edun, engaged customers directly last week, during the 2024 celebration of customer service week, ...