Calabrio have announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre ...

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer (CEO), effective immediately. Rhodes succeeds ...

"I think what gets punished are the smaller businesses that have to keep up with return policies at the big-box stores," said Dave Hoekstra with Calabrio, a customer-contact firm in Minneapolis.

KKR also previously invested in cloud storage provider GoDaddy, ERP software developer Epicor Software, and customer experience intelligence company Calabrio.

SuccessKPI was named to the top 5 WEM leaders alongside other established solution players including Calabrio, NICE and Verint. "Workforce engagement management in 2024 is all about deploying ...

Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...

Oct. 15, 2024 — Distinct immune 'signatures' in patients who develop adverse events while taking immunotherapy for cancer may help oncologists identify patients at risk and treat them early to ...

There were also attacks in southern Lebanon that killed at least 19 people. Israel’s military said the strikes were aimed at Hezbollah targets. They came on the same day the Lebanese health ...

In the 1990s, China began sending pandas to foreign zoos to be bred, in the hope that future generations could be released into the wild. It hasn’t gone as planned. By Mara Hvistendahl and Joy ...