In the world of customer service, innovation isn't limited to technology— it's also reshaping how businesses pay for the ...

One of the agents dealing with the ensuing customer tirades was a rookie. But not a human one. Prior to the debacle, Sonos ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block ...

NJ Transit no longer has a money problem, it has a management and governance problem. The agency can’t get out of its own way ...

Beyond its educational applications, AI has potential to improve significantly the customer-serive experience of colleges, an ...

Experience is everything. Effective customer service recovery turns negative moments into trust-building opportunities for ...

There are no winners in this approach: not our customers, not the vital frontline workers we represent, and not Connecticut’s ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other ...

The 2024 Customer Service Week at 9mobile was an eventful and inspiring celebration, driven by the theme “Above and Beyond.” ...

Artificial intelligence-powered customer service startups Decagon AI Inc. and Neuron7 Inc. both announced big funding rounds today, with the former closing on a hefty $65 million investment, and the ...

Intercom’s cofounder said there wasn’t a “gotcha” moment, but Claude outperformed ChatGPT on its “Torture Test.” ...

Netflix shares rose 5.2% in premarket trading on Friday, after the streaming giant topped Wall Street estimates for new ...