In the world of customer service, innovation isn't limited to technology— it's also reshaping how businesses pay for the ...

In this article, I’ll outline what's at stake and provide the practical strategies that any leader can implement to take ...

ShareMasters Energy Group has proudly marked this year’s customer service week to reward its loyal customers and celebrate ...

Nigeria's leading digital payment service bank dedicated to advancing financial inclusion, celebrated the 2024 Customer ...

Last week, the frontline and backend teams of 9mobile came together to celebrate Customer Service Week, a global event ...

Start-ups and established tech firms alike have launched a volley of new products at the industry. Read more at ...

Nationwide told its millions of members it was 'introducing your new look MyNationwide' which has 'all the helpful tips and ...

The Board Chair of the West African Association of Customer Service Professionals, Yvonne Ohui MacCarthy, has categorically ...

Netflix shares rose 5.2% in premarket trading on Friday, after the streaming giant topped Wall Street estimates for new ...

NJ Transit no longer has a money problem, it has a management and governance problem. The agency can’t get out of its own way to help the commuters.

The 2024 Customer Service Week at 9mobile was an eventful and inspiring celebration, driven by the theme “Above and Beyond.” ...

Two days after the Lane Transit District (LTD) delivered its inaugural State of the District address, the transit district's ...