Customer service complaints hit records over daily ... - NBC News
Mar 9, 2023 · Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows.
Why customer service ratings are getting worse : NPR
Mar 15, 2023 · A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are...
10 key customer service trends for 2022 and beyond - ZDNET
Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the...
Companies Are Failing At Customer Experience, New Study Shows - Forbes
Jun 6, 2024 · It revealed an alarming trend — a mere 7% of customers believe their service interactions improved recently, while 55% say experiences worsened.
Customer Service Is Improving For Many Americans, And Here’s Why - Forbes
Feb 11, 2023 · The pandemic has prompted a shift in customer behavior and pushed companies to invest in better customer service. Here's the reason behind the change — and what it means for you.
Bad Customer Service Could Cost More Than $3.7 Trillion - Forbes
Mar 17, 2024 · Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up...
Robots Are Changing the Face of Customer Service - Harvard Business Review
Mar 22, 2023 · Self-service automated kiosks are here to stay, and robots are the future of customer service. The benefits of service robots are clear.
7 Customer Service Trends To Watch in 2024 - HubSpot Blog
Feb 20, 2024 · Discover the vital connection between exceptional customer service and business growth + plus seven key customer service trends to know this year.
Customer service is getting worse—and so are customers - The Economist
Sep 28, 2023 · Besides dropped calls, the most common irritation in customer-service interactions is being stuck with a chatbot, according to research from Genesys, a maker of contact-centre software.
Customer Service in 2020 and Beyond: Global Study Reveals the …
Dec 8, 2020 · As the serial crises of 2020 redefine customer engagement, customer service leaders are transforming their operations, accelerating digital transformation, and overhauling their workforce management strategies.